Service Management

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Maximizing your Sitecore Investment with Rackspace and Azure
Creating customers for life. In the age of the customer, your online visitors expect an engaging, personalized...

Strategic Portfolio Management: The thing you've been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...

The Cloud for Better Comms
Technology has helped businesses make some giant leaps forward. But if you can't keep up with it, the...

The Practical Guide to XLAs
No matter the size of your business – in 2021 and beyond – for IT organizations to effectively respond...

The CIO’s guide to aligning technology and business strategy
Hyperautomation and low code edition Inside this CIO Guide, you'll find solutions to the problems that...

The Complete Guide to Cloud Economics
Improve decision-making, avoid risk, reduce costs and accelerate cloud adoption. There are two leading...

The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...

Human Potential: Unlocked
Find solutions to the problems that matter to you, the CHRO. Managing risk, increasing revenue, boosting...

4 Steps to Establish an Employee Experience Platform
As employees continue to work from anywhere, they expect their workplace to up-level through technology...
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