Service Management

Forrester Wave, We’re a leader!
VMware Carbon Black Named a Leader in The Forrester Waveâ„¢: Endpoint Security Software As A Service,...

Make your Business Case for Sitecore Content Hub
You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

5 steps to harness the power of the organization to better serve customers
Experiences are more than just touchpoints—how customers achieve their desired outcomes is what matters. Read...

Microsoft Teams and Telephony
Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations...

The Evolution of Hyperconvergence
This IDC white paper reviews important market trends that have driven rapid growth in global hyperconverged...

Leadership trends report: technology excellence
There was a time when the IT organization's role was clear and well defined. Spec out the workstations,...

IDC MarketScape
Use the IDC MarketScape's U.S. Managed Detection and Response Services 2021 Assessment to learn more...

Windows Virtual Desktop Jumpstart
Not all applications are web-based or designed to run from the cloud. Many applications still require...
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