8x8: Collaboration and AI Take Customer Care to the Next Level
This buyers guide examines the North American contact center market for both premise- and cloud-based solutions. It considers full-suite, pure-play, cloud-based providers and those that provide premise, cloud-based, and hybrid solutions.
It also includes a handful of telco-based providers that offer business process outsourcing (BPO) and hosting, as well as premise and cloud-based solutions directly to enterprise customers.
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Related Categories: AIM, Analytics, Applications, Big Data, Cloud, Cloud Applications, Collaboration, Collaboration Software, Compliance, CRM, Data Center, Data Centers, Digital transformation, Email, ERP, Hybrid Cloud, Infrastructure Management, Mobility, NAS, Network, Project Management, SAN, Security Management, Server, Service Management, Service Providers, Software, Unified Messaging, VOIP
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