CRM
The Inner Circle Guide to Agent Engagement and Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
The Role of Cloud in European Business Transformation
NetSuite and Frost & Sullivan have conducted a survey of 1,425 CEOs, CFOs, CIOs and IT Directors across...
Parivartana - The Role of Data and Analytics in Social Transformation
From personalized healthcare to digital farming, and from energy management to digital governance solutions,...
Enabling Manufacturing Innovation Through the Use of Cloud
In this whitepaper, research firm IDC dives deep into manufacturing use cases in the cloud, evaluates...
Intelligent Authentication and Fraud Prevention Intelliview
In this third annual Intelliview, Opus Research and SymNex Consulting provide enterprise decision-makers...
NoSQL for Dummies
This easy to read guide to NoSQL databases provides the type of no–nonsense overview and analysis that...
2021 Digital Trends: Financial Services and Insurance in Focus
During the coronavirus pandemic, the financial services sector became something of an additional emergency...
Solve your call center’s seasonal capacity problem
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there's...
Accelerate your Innovation Strategy with Mulitcloud
Innovation is key to enterprise growth. Businesses that are continually able to add value to existing...
Box and ECM: Key integrations that drive digital transformation
Legacy ECM solutions simply can't keep up with the way you work today. Work is more mobile, more collaborative,...
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