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The US Customer Experience Decision-Makers' Guide 2019-20
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

The AI and Machine Learning Imperative
Companies across various industries are seeking to integrate AI and machine learning (ML) into workflows...

Office 365 All-in-One For Dummies
The deepest reference on Microsoft's productivity service Office 365 offers the same productivity power...

14 innovative personalisation ideas for the digital-first customer
Prior to 2020, customer personalisation was a nice thought. However, the global pandemic shifted everything....

Deliver more reliable digital services by knowing what supports them
When a critical IT service goes down in your enterprise, how can you quickly determine the root cause,...

CompTIA A+ Certification All-in-One For Dummies, 5th Edition
Fully updated to cover the 2019 exam release! CompTIA's A+ certification is an essential certification...

How media companies thrive in the digital age
As technology and media continue to evolve at a rapid pace, publishers, producers, editors, and filmmakers...

Top Workplace Trends 2023 (and Why Communications Are Essential)
What changes are coming for your organization in 2023? Looking ahead is essential for successful businesses....

User Risk Report 2018
Risky end-user behaviours are impacting organisations around the world, with implications that can be...

Low-Code Apps for Dummies
To keep up with change, digitising processes across your enterprise is a growing priority. Except, you...
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