The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer...

Over the past year the world has borne witness to a burgeoning cybercrime economy and the rapid rise...

The FBI's Cyber Crime division defines ransomware as 'an insidious type of malware that encrypts, or...

With today's rapidly changing market conditions and economic climate, organizations are using enterprise...

This e-book Security Starts Here: Identity - Seven Easy Changes to Achieve Identity Security evaluates...

The decision of where to run applications has grown steadily more complex and cloudier over the past...

As a leading engineering firm in consultancy, planning, project management, and construction supervision,...

All email, cloud, and compliance solutions are not created equal. As organisations make the move to Microsoft...

All organizations need to face an unpleasant truth: It is not a question of 'If' they will experience...

The road to successful, ongoing digital transformation is not so much long as never-ending. Organisations...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy,...

Education ecosystems are fluid, from new students leaving or joining schools to more recent shifts in...

Get the basics on four key web programming tools in one great book! PHP, JavaScript, and HTML5 are essential...