The first 20 years of 'end-user computing' (EUC) were really about desktop computers sitting on users'...

In this increasingly data-driven age, it's no surprise that humans generate a staggering 2.5 quintillion...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

Cloud providers can help ensure that your business stays ahead of the curve, but it's important that...

The world of content management is shifting. Real-time, personalised experiences—like receiving offers...

Simple, Cost-Effective Disaster Recovery to the Cloud. Cloud DR offers tremendous efficiency through...

Securing the web applications and APIs that underpin cloud architectures is a challenge for security...

Read on to discover the top six requirements for facilitating a holistic approach to application delivery...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

IT service businesses are a huge part of the economy, and increasingly, with hybrid business models,...

Collaboration software can do so much more than simple messaging or conferencing. With the right platform,...

RingCentral has earned the Metrigy MetriStar Top Provider Award for contact center platforms. The value...

Many on-premise phone system (PBX) manufacturers claim that the five-year costs of their systems are...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...