The upheavals of 2020 created an opportunity for customer service teams to rethink service delivery and...

We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...

All of a sudden, you (and everyone else) found yourself working from home (WFH). The one advantage was...

Avanade commissioned independent technology market research specialist Vanson Bourne to investigate how...

A business' ability to create value stems from its ability to make wise decisions based on sound knowledge...

Ask someone how they feel about a company, and they'll have an immediate response. All too often it's...

ServiceNow® Field Service Management is a cloud-based solution that connects field service to other...

Multicloud is a new concept for many organisations, yet it describes a trend that's been in place for...

Without a doubt, endpoint security has become an urgent priority for many organizations, and it's not...

As customers look to create scalable hybrid cloud platforms that help drive innovation and competitive...

Pressures dealing with increasingly complex operations, larger headcounts, and more customers developing...

Why You Should Migrate Now. In IDG's new ebook, 4 Reasons Your Content is More Secure in the Cloud, you'll...

Data-driven digital transformation requires the ability to deliver trustworthy insights faster than your...

Enterprise resource planning ranks high among the most comprehensive, powerful data management solutions...