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Cybersecurity threats are rapidly evolving. In the latest attacks, cybercriminals are using a range of...

The latest findings in our ongoing threat intelligence efforts in the war between Russia and Ukraine,...

Digital transformation (DX) projects are designed to help organizations better utilize data for competitive...

Digital transformation is upon us. CIOs and IT leaders everywhere must guide their organizations through...

The insurance industry is rapidly becoming a digital experience and insurance providers are racing to...

Business leaders embrace SAP HANA functionality to stay on top of emerging trends and evolving business...

Our world of work continues to change at an ever-increasing pace—amidst more threats, and new security...

During the pandemic, consumers are turning to customer service more than ever, thus it has become an...

The business of lending money is rapidly changing. Innovative technology, fueled by expanding data and...

The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there...

Effective cross- or upselling improves customer loyalty, deepens customer relationships and ultimately,...