Latest resources from Genesys

The US Customer Experience Decision-Makers’...
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects...

The US Customer Experience Decision-Makers' G...
The US Customer Experience Decision-Makers' Guide is a major annual report studying the CX strategy, performance, operations and technology aspects...

Study shows retailers ignoring tools to fight...
The differential between the close rate of brick and mortar stores (30%) and online stores (3%) is encouraging retailers to do all they can to impr...