2022 State of Customer Experience Technology
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they're significantly more focused on ensuring customer satisfaction than they are about achieving agent productivity. In order to achieve solid success metrics, they need a well-defined customer experience (CX) strategy backed by an innovative technology partner.
This report will discuss details around the aforementioned technology trends, backed by data from Metrigy research studies.
Read More
By submitting this form you agree to RingCentral contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. RingCentral web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Applications, Artificial Intelligence, Cloud, Collaboration, Digital transformation, ERP, Predictive Analytics
More resources from RingCentral
Next-Gen Cloud Contact Centers RingCentral Sp...
Finally, it's here—the new Next-Gen Cloud Contact Centers for Dummies®, RingCentral Special Edition eBook. From compelling use cases to a handy ...
A Phoney Prediction
While video communications became hugely popular for teams during 2020/1 looking to connect face-to-face, voice calls also proved tremendously valu...
7 Reasons to Switch your On-Premises PBX to t...
Businesses going remote or hybrid require more than what an on-premises PBX can provide. With a cloud PBX, your teams have the tools to work togeth...
