The Ultimate CX Agent Guide: How to be the ‘employer of choice' and not an internet meme
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about building user-friendly contact centre onboarding and training programs to prepare new and existing agents to handle sales, support, customer service, and more no matter what channel customers use. Do your agents need de-escalation training? Real-time coaching? Remote learning? Use this eBook as a training guide—it covers that and more.
You learn how to:
Download this meme-filled guide on training agents in a digital-first world.
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Apple, Cloud, Collaboration, CRM, Digital transformation, Email, Employee Experience, ERP, NAS, Network, Project Management, SAN, Software
More resources from NICE
The state of contact centre transformation in...
The effects of the pandemic have greatly accelerated the pace of change in contact centres, and there is no going back to how things were. Deprived...
7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....
Best Practices for Applying AI in the Contact...
Ready to transform your contact center with game-changing AI? The experts at Aberdeen are here to help.
Use the tips and best practices in th...
