6 ways to boost IT agent productivity and cut costs while delivering stellar service
Digital workflows create great experiences and unlock productivity. As a ServiceNow® ITSM customer, you are already driving extraordinary business outcomes. But digital transformation and pandemic-era circumstances demand more. IT workloads and the demands for IT services are increasing in today's digital world as reliance is growing rapidly on technology services in the hybrid workplace. And now more than ever, your IT organization must support recent changes to the workforce that have exposed these challenges:
A recent survey of ITSM leaders* revealed that 73% want cost-saving ticketless automation, 56% seek increased staff efficiency, and 43% want to improve employee satisfaction.
Read now to discover the 6 ways to boost IT agent productivity and cut costs while delivering stellar service.
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