The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
The COVID-19 pandemic shed light on the need for contact centre modernisation to provide seamless customer experiences and to eliminate repetitive tasks. This crisis also revealed the important role of customer service in acquiring — and keeping — customers.
In its report, Forrester goes in-depth on these key trends, top post-pandemic priorities, and outlines three main customer service trends to watch for in 2021.
Download the full Forrester report and get market trends and insights on how to:
Read More
By submitting this form you agree to ServiceNow contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. ServiceNow web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: Analytics, Android, Applications, Cloud, Collaboration, Compliance, Email, Employee Experience, ERP, NAS, SAN, Software
More resources from ServiceNow
Visibility in Action
Powering end-to-end insights across customer experience, satisfaction, and cost management.
Leading companies pride themselves on offering ex...
4 steps to manage risk and resilience in real...
The requirements for risk management are complex. Enterprises like yours need to manage increasing risk and new types of risk related to digital tr...
AIOps Is Your Catalyst To Delivering High Per...
Why do today's event management approaches fail?
IT provides mission critical services that businesses need to engage customers, automate pro...
