2020 Customer Experience (CX) Transformation Benchmark
During the pandemic, consumers are turning to customer service more than ever, thus it has become an essential key to drive company growth. As the customer service technology evolves through AI and social media, companies must pivot to meet consumer expectations and create a seamless experience across all channels.
The NICE inContact Customer Experience (CX) Transformation Benchmark is fielded in the US, Canada,UK and Australia with two surveys, one among consumers and one among contact centre decision makers.
This report covers:
Download now to read the findings!
Read More
By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.
By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email dataprotection@techpublishhub.com
Related Categories: AIM, Apple, Artificial Intelligence, Cloud, Email


More resources from NICE

7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....

Cultivating a future-proof customer journey s...
When the pandemic forced a seemingly overnight exodus from in-person to online, consumers and businesses were thrust five years forward in digital ...

Customer journey map: The new digital-first C...
This infographic explores the linear customer journey alongside today's customer experience expectations. Leading CX experts will help you understa...