ITSM

4 steps to transforming employee journeys
Delivering a best-in-class employee experience is essential as remote work gains momentum. Read about...

Activate ESG use case guide: Discover how ServiceNow drives ESG impact
Environmental, Social, and Governance (ESG) is about driving business growth while building a more sustainable,...

Strategic Portfolio Management: The thing you’ve been missing
Strategic Portfolio Management (SPM) encompasses philosophies, capabilities, and processes—supported...

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What...

HR Service Delivery Transformation Whitepaper
Learn how IT teams can use Workday Help to improve the employee experience instead of customization via...

Automation for Service Operations
As speed is vital in creating and taking opportunities, you can get ahead by automating the way work...

The top 3 benefits of predictive intelligence in service operations
The demand for better, faster, cheaper and more scalable IT services and operations has never been greater....

The future of IT is now
For technology leaders, the next few years will be feast or famine. The rise of platforms as a service...

How to Make a More Efficient IT Helpdesk
There's a lot riding on today's Helpdesk Managers and their teams. As organizations have expanded in...
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