RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover...

IT can be hard to manage and support in today's flexible world. Many help desk teams have amassed various...

Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

Following one of the most challenging years in business history, the pandemic has forced every company...

A mature employee experience program can simplify workflows across interfaces, online systems, apps,...

Risk is at the heart of the insurance business. While disasters and disruption can lead to massive payouts,...

Great customer experience is about giving customers more of what they want and need faster. It's about...

The ongoing COVID-19 crisis, economic uncertainty, and other shifts have made new technologies more important...

In this whitepaper, learn how retailers can drive revenue and profit growth by using new technologies...

Cloudflare commissioned Forrester Consulting to explore the impact of 2020's disruptions on security...

Forrester interviewed several current Adobe clients, including many using Adobe solutions with Microsoft...

You need an end-to-end view of your content lifecycle to meet customer expectations and deliver personalized...

The New Remote Work Era: Trends in the Distributed Workforce is a global report analyzing organizational...

Digital workflows create great experiences and unlock productivity. As a ServiceNow® ITSM customer,...