
Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

Elastic Cloud Gateways: The Evolution of Secure Cloud Access
Enterprise security groups today face a daunting task. While their core responsibility of protecting...

The Ultimate CX Agent Guide
Customers have embraced technology to manage all aspects of daily lives, setting off a digital disruption...

4 Low-Code Best Practices for SAP Fiori Apps
It has been proven that enterprise IT teams that include a no-code/low-code approach for their SAP app...

SD-WAN in the Age of Digital Innovation
Achieving Business Agility While Reducing Disruption. Most organisations are in the midst of some form...

Why a Backup Strategy for Office 365 is Essential
This short, easy-to-read research paper by IDC provides their view on why having a backup of Office 365...

10 ways voice will disrupt the workplace in the next 5 years
The way businesses adapted to COVID-19 was nothing short of remarkable. Entire companies shifted from...

Best Practices in Buying Down Risk
Traditional approaches fall short when attempting to buy down risk in an ever-changing environment. Conflicting...

Osterman Research: How to Comply with the CPRA Report
With the unprecedented ability of organizations to digitally collect, process and sell personal data...

Six Steps to Successful and Efficient Threat Hunting
Rather than waiting for an alert, threat hunters proactively assume that an advanced adversary operates...

Bring world-class customer experiences and calling into Microsoft Teams
Microsoft 365 is a key platform for employee productivity for organizations everywhere. Those organizations...

2021 Voice of the CISO Report
There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...
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