We used to have separate physical devices for phone calls, email and chat, and video conferencing. Over...

The 2021 Digital Trends Report looks to both the past and the future, presenting two equally valuable...

Organizations are going digital as they seek to dramatically increase their innovation to unlock new...

Enterprise resource planning ranks high among the most comprehensive, powerful data management solutions...

If you are involved in SAP-related operations, integration or development in your organization, the constant...

Great customer experience is about giving customers more of what they want and need faster. It's about...

Established organizations are facing an unprecedented level of digital and competitive disruption to...

This is a whitepaper by IDG on behalf of Adobe. Today, we don't know how we will return to our workplaces,...

The insurance industry is rapidly becoming a digital experience and insurance providers are racing to...

Organisations deploy a master data management (MDM) strategy to gain a single, trusted source of reliable...

Organizations want to make sure their contact centers provide positive experiences to attract, satisfy,...

IT has become more crucial to the success of business—84% of today's IT decision-makers agree.1 Yet...

Today's enterprises are undertaking digital transformation to boost speed, agility, and innovation, while...

Keeping pace with today's digital acceleration takes scrutiny, time, and effort. Adding new tools and...