Analytics

3 technologies you need to future-proof your organization
New technology can be a scary thing. New processes to learn, new systems to teach your team and new ways...

Key Storage Considerations in Determining Optimal Workload Placement
In early 2020, IDC performed in-depth primary research on how organizations determine workload placement...

Five things every business needs to know about GDPR
After years of preparation and drafting, the final t's were crossed and i's dotted on the General Data...

The Total Economic Impactâ„¢ Of VMware Workspace ONE for Windows 10
The purpose of this study is to provide readers with a framework to evaluate the potential financial...

XDR vs. SIEM: A Cybersecurity Leader's Guide
Security teams are experiencing acute pain with their current solutions. Security information and event...

IDC Whitepaper: Achieving Network Modernization for the Decade Ahead
Every organization is now defined by the digital services it delivers. From engaging customers with new...

The Innovator's Guide to the Digital-first Contact Center
How do you address the Customer Experience revolution? Evolving customer expectations shape new needs...

Change management blueprint for contact centre digital transformation
The COVID-19 pandemic put organisational change into hyperdrive. Businesses were compelled to move to...

The Promise of XDR for Effective Threat Detection and Response
In October 2020, the Enterprise Strategy Group (ESG), completed a research survey of 388 cybersecurity...
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