Why businesses are consolidating use of a single support solution for both customers and employees.
The day-to-day experiences of customer ca...

Got IT frustrations? Who doesn't. Today, there are a few common friction-filled
frustrations that arise when you're tasked with how to help p...

There's no easy day for IT teams at small to medium-sized businesses (SMBs). You don't have the massive resources of budgets, staff and preferred v...